Kontak Recruitment
Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....
This post has expired! It was posted more than 120 days ago.

3rd Tier Support Engineer MKT179
Posted date [2019-Apr-26] (ID: 72639)

Tier 3 Support Engineer (MKT179)


R35000 –R40000 per month neg


5-8 years of experience in the Telecommunications voice & data services and/or related industry

MikroTik Certified Network Associate or equivalent

SIP School Certified Associate

Internet/Telecommunications Service Provider equipment knowledge

Specialisation in at least 2 of the below fields:


Packet Analysis (e.g. Wireshark)

Advanced Asterisk

Server environment

Linux Redhat Administration, Proxmox

MySQL, Ceph, Virtualisation, Clustering

Networking o Switches, VLANS

PPP, Dynamic Routing, BGP, OSPF, IPSec

QoS, ToS

Security o Threats, Hacks, Vulnerabilities

Risk Management, Identity and Access Management

Cryptography and PKI

COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH


Provide expert level technical support to customers

Final support for service delivery team

Last point of escalation

Interact with customers, vendors and internal team member’s daily

Adhere to policies and assume ownership on service tickets

Respond to new and escalated service tickets

Continuous follow up

Continuously improve and or create process and procedures

Support team

Liaison between technical support, fulfilment services and technician/tech support specialists to ensure acceptable MTTR

Handle all escalations from tier 2

Resolving with long term solutions

Diagnosing technical related complaints and proposing solutions and POC

Handling specialised functions

Generate training material, knowledge base info and customer facing documentation

Maintain documentation and internal procedures

Mentoring jnr staff

Respond to client outages and emergency solutions

25 hours standby on call rotations


For full spec http://bit.ly/mikrotiksupportMKT179

Apply online http://bit.ly/mikrotikMKT179


#3rdtier #support #engineer #jobs #durban #umhlanga #telecommunications #mikrotik #asterisk



Job Title 3rd Tier Support Engineer MKT179
Post Details
Posted By Kontak Recruitment
Job Function 3rd Tier Support Engineer
Start Date asap
Salary R40 000 per month
Location Umhlanga
Phone No 0114313542
Website http://www.kontak.co.za
Email recruitment(at)kontak.co.za
Deadline 2019-May-30
Region Location -> Kwazulu Natal
Job Type Job Type -> Freelance
Classification Job Classification -> Information Technology

Recruitment Agencies Johannesburg