Kontak Recruitment
Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....
This post has expired! It was posted more than 120 days ago.

1st Tier Support Engineer MKT178
Posted date [2019-Apr-26] (ID: 72641)

Tier 1 Support Engineer (MKT178)


R15000 per month


1-2 years of experience in the Telecommunications voice & data services and/or IT related industry

CompTIA A+

CompTIA N+

MikroTik Certified Network Associate (MTCNA) advantageous

Equipment knowledge – MikroTik advantageous

IP PBX knowledge advantageous


interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily

providing technical support to customers on a first level response platform

Adherence to policies, answer customer service and technical support calls, elicit information, log and assume ownership on Service Tickets

Responsible for responding to new service tickets

continuous follow-up on Service Tickets on a daily basis.

Providing basic/first line troubleshooting with the customers,

fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable

escalating to Tier 2 if issues cannot be resolved.

proactive approach by providing regular updates to customer during the resolution process and monitoring customer’s last miles, fulfilling top-ups and other services as required

Responsibilities also include 24 hours standby on-call rotation with the Support Team.


For full spec http://bit.ly/SupportMKT178

Apply online http://bit.ly/supportMKT178




Job Title 1st Tier Support Engineer MKT178
Post Details
Posted By Kontak Recruitment
Job Function 1st Tier Support Engineer
Start Date asap
Salary R12000 - R15000 per month
Location Pretoria
Phone No 0114313542
Website http://www.kontak.co.za
Email recruitment(at)kontak.co.za
Deadline 2019-May-20
Region Location -> Kwazulu Natal
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

Recruitment Agencies Johannesburg