Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....
Mikrotik 3rd Tier Support Technician (EKE209)
R15000 – R25000 per month
Seeking candidates with strong knowledge of Mikrotik products and installations and support
Good understanding of systems environment
Practical experience of software and hardware (VoIP Phones, Pbx systems)
Ability to adapt easily and be flexible
Excellent planning and organizing skills
A+, N+, MTCNA, CCNA (Advantageous)
Linux experience is essential
Asterisk experience is essential
Strong Networking experience (Switches, VLANS, routing etc…)
Installation of ADSL/Diginet/ Mikrotik Fibre Routers and Wireless Access Points
Excellent communication skills, both verbal and written
Provide client support and technical issue resolution via email, phone, web
Build rapport and elicit problem details from non-technical or technical customers
Provide timely, efficient and pleasant follow up to user questions or issues
Build deep knowledge of products
Document all incidents in incident tracking system
Manage incidents to closure
Interact effectively with customers, internal infrastructure and systems staff
Escalate issues as needed both internal and external
Rotate On-Call duty with other staff members
Deploy software for test and production uses.
Assist in testing new software functionality prior to release
Assist in generating training materials and customer facing documentation.
Constantly maintain documentation and SOP of Internal procedures
Become the mentor and escalation point for Tier 1 and Tier 2 Support
Provide high level support on escalated issues in timely fashion
Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product
Work with our Development team to develop, design and propose solutions to meet technological needs for customers and staff
Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate
Perform special projects as required
Constantly train and upskill Onsite Technicians, 1st tier and 2nd tier Support
Respond to client outages and emergency situations
24/7shift rotation and on-call support
Provide first and second level support for problem determination, new installations, upgrades of hardware and software for all support issues
Experience in supporting telephony/call centre environments (Voice & Data)
Please email cv to recruitmentkontak.co.zaand quote EKE209 in the subject line