Kontak Recruitment
Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....

Jnr Desktop Support Engineer MKt176
Posted date [2019-Apr-25] (ID: 72623)

 

Junior Desktop Support Engineer (MKT176)

Rosebank

R13000 – R15000 per month

 

Position immediately available for a Junior Desktop Support Engineer to be based on client site in Rosebank.

Ideally you should have your own vehicle, have previous experience in a Microsoft environment, diagnosing and troubleshooting software and hardware issues and installing applications and programs.

In this role you would be responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.  You need to be comfortable providing support telephonically and via messengers.

To be qualified for this role, you should hold a qualification in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

 

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network

configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve

solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software

developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

 

For full spec: http://bit.ly/SupportMKT176

To apply online http://bit.ly/SupportEngineerMKT176

 

#desktop #support #engineer #jobs #johannesburg #rosebank #IT #kontakrecruitment


Job Title Jnr Desktop Support Engineer MKt176
Post Details
Posted By Kontak Recruitment
Job Function Jnr Desktop Support Engineer
Start Date asap
Salary R13000 - R15000 per month
Location Rosebank
Phone No 0114313542
Website http://www.kontak.co.za
Email recruitment(at)kontak.co.za
    
    
Deadline 2019-May-30
    
    
    
    
    
    
    
    
Category
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

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Recruitment Agencies Johannesburg