Internal Sales
Posted date [2019-May-10] (ID: 73010)

Internal Salesperson

Job Purpose:

Selling of products to existing and potential customers from within a sales office.

Working co-operatively with External Sales to grow existing customers, create new customers and meet or exceed Sales Turnover.

Skills Requirements:

  • Grade 12 (Matric)
  • Must be Computer Literate
  • Internal sales experience (high pressure environment)
  • Hydraulics experience - essential

Job Description

  • Receive telephonic or written quotation requests
  • Correctly interpret customer requests and requirements
  • Checking if there is a client history and understanding that history in relation to the current request
  • Investigating different product options available in connection to customer request. Recommend alternate products based on cost, availability or specifications
  • Sourcing products from our data base including costs and selling prices
  • Compose a detailed Quote for customer either telephonically or written.
  • Present price, discounts (specials to specific customers), credit and terms as per our company specifics
  • Provide accurate information regarding availability of in-stock items
  • Provide accurate information regarding items that need to be manufactured
  • Provide accurate information relating to shipment dates or delivery dates of out of stock items
  • Facilitating the process of an order by preparing a Sales Order
  • Consulting with Stores Department for the purpose of giving feedback to clients in relation to their order
  • Contact customers to ensure ongoing customer satisfaction and resolve any complaints
  • Monitor scheduled shipments to ensure timeous delivery and fill back orders as needed
  • Receiving and handling complaints as per our company procedure
  • Facilitate the return of goods as per our company policies and procedures



  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional or sale items
  • Educate customers on terminology, part numbers, features and product benefits in order to improve sales and customer satisfaction
  • Remain up to date on new products and customer preferences by attending sales meetings, in-house product training and Trade Shows
  • Setup and maintain customer information files (special prices, part numbers, etc)
  • Identify customer satisfaction or dissatisfaction and relate information to management and external sales representatives
  • Manage time effectively, meet personal goals and work effectively with other team members and other departments
  • Communicate to Purchasing Department unexpected increase or decrease in demand for products
  • Assist in scheduled physical stock counts
  • Follow company policies and procedures
  • Present a professional image at all times to customers and fellow workers
  • Assist with Counter Sales when necessary
  • Notify customer about not stock items, if they don’t find it on their order
  • Notify Operations Director of any products, major price differences of existing items.
  • Liaise with accounts department regarding customer account on Skype
  • Notify accounts if customer are buying more than usual, so that they can get a credit increase.

Job Title Internal Sales
Post Details
Posted By Delores
Job Function Internal Sales
Start Date Immediately
Salary R10 000.00 + Benefits
Location East Rand
Phone No
Email info(at)
Deadline 2019-Jun-30
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Manufacturing

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