Kontak Recruitment
Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....

T3 Support Engineer MKT239
Posted date [2019-Jul-25] (ID: 73998)

T3 Support Engineer (MKT239)

Umhlanga

R30 000 – R40 000 per month neg depending on experience

 

As a T3 (Third Tier) Support Engineer responsible for providing expert level technical support to ensure a positive customer experience

Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries

Point of reference for support team to ensure policy and procedures are followed correctly

 

5-8 years of experience in telco (Voice and data) Environment – Essential

Certifications:

Mikrotik Certified Network Associate or equivalent

SIP School certified Associate

 

You will need to demonstrate:

Internet/telco service provider equipment knowledge

Specialization in at least two of the following:

Voice – packet analysis (e.g, wireshark) and advanced asterisk

Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering

Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec

Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH

 

Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets

Respond to client outages and emergency situations

Perform share of 24-hour standby on call rotation with support team

Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)

Strive to achieve service level targets

Handle specialized functions and perform special projects

Monitor, mentor and train the support team

Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability

Work independently and with management to continuously improve processes and procedures

Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation

Work with systems team to inform the design/development of customer and staff solutions

 

Please email CV to recruitment(at)kontak.co.za and quote MKT239 in the subject line

Or apply online at  http://smrtr.io/3jPnH

 


Job Title T3 Support Engineer MKT239
Post Details
Posted By Kontak Recruitment
Job Function Tier 3 Support Engineer
Start Date ASAP
Salary R35-R45000 per month
Location Durban
Phone No 0114313542
Website http://www.kontak.co.za
Email recruitment(at)kontak.co.za
    
    
Deadline 2019-Jul-30
    
    
    
    
    
    
    
    
Category
Region Location -> Kwazulu Natal
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

JOBS RSA
Recruitment Agencies Johannesburg