Intermediate Groups Specialist
Posted date [2019-Feb-19] (ID: 71665)

Looking for an Intermediate Groups Specialist for Inbound Tour Company


Have good product knowledge of South Africa and basic geographical knowledge of Southern Africa including Namibia, Botswana, Zimbabwe, Zambia, Mozambique, Swaziland, etc.

Team work and enthusiasm to assist colleagues

Energetic and have a passion for learning about travel

Time management:  ability to priorities, plan and meet deadlines

Effective verbal and written communication - internally as well as externally

Take initiative and ensure attention to detail

Be professional and offer high service levels at all times

Ability to handle pressure and volume - be able to multitask

General administration such as filing, assisting with travel and information packs, etc

Understanding and ability to use Google (Gmail, Drive, Sheets, etc)

Understand and be fully operational on Tourplan

Liaising with Contracting Dept if any rates required

Source activities, restaurants, etc when needed

Operate tour from start to finish as per company procedures (Standard Operating Procedures)

Contribute to the team’s target

Emergency phone duty

Ensure keep updated on products and itineraries of all agents within the company

Put together Guide Manual and all supporting documentation

Brief and debriefing of tourist guides

Ensure get to visit the preferred suppliers of agent working with and get to know the products

Build relationships with agents as well as suppliers

Take responsibility for all aspects of tours

Assist with handling of complaints by gathering feedback from suppliers, guides, etc.

Be on constant lookout for new venues and activities - advise team & rest of office

Assist Senior Tour Specialist with annual tour series costings

Once-off project work

Job Title Intermediate Groups Specialist
Post Details
Posted By Executive Placings
Job Function
Start Date
Location Centurion
Phone No
Email info(at)
Region Location -> Pretoria
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Travel and tourism

Recruitment Agencies Johannesburg