Branch Manager - TH01
Posted date [2016-Oct-12] (ID: 55867)
Area: Bloemfontein & Nelspruit & Windhoek 
Salary: Negotiable 
Must have Matric
Must have Driver’s license
Duties:
Assist staff with customer complaints/queries/correspondence
When required utilise problem solving and decision making techniques for both external and internal customer satisfaction being flexible to customer/staff/company needs
Serve all customers in a friendly helpful manner and provide information as required by the customer whilst adhering to the budget standards and qualifying procedures
If required assist with the answering of telephones and making of reservations
When required assist with car rental quotations and sending of copy invoices
When required call on local business/hotels/guest houses
Monitor and ensure that dispatchers/depot has been advised of vehicles/special equipment required in due time
Monitor change overs (mechanical and accident) and follow up with customers as to ensure customer satisfaction
Monitor daily vehicle required list and allocation of vehicles timeously
Spot check ready for hire vehicles for cleanliness and mechanical faults
Ensure that faults/damages on returned vehicles are recorded on the right rear window
Monitor collections/deliveries/and change overs to ensure that they are done timeously
Monitor vehicle stock check.
If required monitor/co-ordinate and plan shifts and annual leave as to ensure a sufficient headcount at all times
Assist and supervise staff, car park attendants and drivers at all times to ensure continues improvement
When required engage in recruitment of new staff members, whilst adhering to the recruitment policy
Motivate/coach/council and assist with the development of supervisors/staff
When required organise, plan and conduct staff meetings work/social events
When required engage in disciplinary action/procedures 
Monitor security guards to ensure that their tasks are completed to satisfaction and report any unsatisfactory incident to the security company
Report problems/complaints/compliments to immediate manager
If required assist with weekend duties/shifts and filling in for staff that are on annual leave/sick leave
Keep staff informed of new policies/procedures/changes
Assist with all tasks/duties
Authorise annual leave/sick leave forms
Ensure that office equipment/lightning/signage is in working condition and work station/office is tidy
Monitor claim forms and ensure they are completed and documentation is kept up to date
Monitor upgrades, projected fleet by day, non-revenue movements and special remarks and compile weekly/monthly reports
Ensure required procedures to return lost property to customers is followed
Auditing of all Rental Agreements
Ensure queries are handled within 24 hours
Ensure over dues are kept up to date and advise immediate manager of overdue vehicles in excess of 2 days
Monitor overtime and submit by the 26th of every month
Monitor new reservations/ /problem rental agreements to ensure they are up to date
Monitor the extension of rental agreements to ensure correct procedures as followed
Ensure that rental agreements are closed accurately and timeously and where applicable cancel/obtain new authorisation codes
Ensure that fax machine is monitored regularly for vouchers that are being faxed, voucher details to be captured onto the system.
Maintain a professional appearance by adhering to the company uniform protocol
Maintain a neat and organised work area/car park
Meet company standards on attendance and punctuality
Treat other team members with courtesy and respect
Demonstrate flexibility in meeting operational needs
Comply with all reasonable requests relating to our business to enhance our service or assist our customers
 
To Register please visit our website at http://www.buzzblock.co.za/candidate-portal/candidate-application-from/
 
Send CV's to jobs(at)buzzblock.co.za

Job Title Branch Manager - TH01
Post Details
Posted By Buzzblock Recruitment
Job Function
Start Date
Salary
Location Nelspruit
Phone No
Website
Email jobs(at)buzzblock.co.za
    
    
Deadline
    
    
    
    
    
    
    
    
Category
Region Location -> Free State
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Management Consulting

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