Operate from South Africa with a USA company
Salary: Candidate will be paid in US dollars. Negotiable on experience (USD$ 750 1500) SA currency from R10000 R21000 p/m
Note: 90 day trial period after which the salary will be increased based on performance
Important to consider: Working hours in South Africa will be from Monday to Friday from 15h00-23h00 to coordinate with USA day working hours.
Additional hours may be required depending on the client project
CV deadline: 15 December 2017
Kind request: Send a WORD format CV, NOT a PDF format CV.
Ensure the following is included in your CV:
SKYPE address, ID number, nationality, equity status (African etc.) languages, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, references, computer literacy & a photo
Non-negotiable: Must have uncapped Wi-Fi, superfast Internet connection and Skype facilities Please do not apply if you do not have this
Candidate who has dealt with product design (TV mountings), technical installing of televisions, measurements and installing will be ideal for this position
Need to have an understanding of maintenance and sourcing suppliers
Will deal closely with Fedex on package routing, claims, etc.
Will need to be a good organizer and communicator as you will deal with clients worldwide regarding an upmarket product to designed to client requirements
Absolute passion for service is a very important
Need to be able to communicate well with high-level customers and be able to meet their demanding needs
Will need to locate AV dealers/installers on 5 continents and schedule installs for customers
Will be responsible for monitoring all orders immediately after shipment
Responsible for a successful installation
Motivate the customer to write a positive online review and send pictures for marketing gallery
Able to deal with various customer projects simultaneously and be able to prioritize
Able to understand measurements, TV features, and the mechanics of installing a tv mount, tv on it, and frame, and he/she will need to walk installers through the installation (we will train, but a native interest in these types of things will help a lot)
Key responsibility is dealing with customer issues immediately and anticipating customer post-sale pro-actively
Need to ensure absolute excellent customer satisfaction.