AtripleA Recruitment
AtripleA Recruitment and Temps, established in 1999 is a highly skilled Recruitment organisation based in Pretoria, servicing clients nationally in addition to their recruitment needs in Africa. We have achieved a Level 4 BEE Rating.

We provide permanent, headhunting and temporary recruitment services; with a Specialised Division focused on Engineering/Construction, Admin, Finance and IT roles and Generalist and Temp Division focused on a wide array of roles for a myriad of industries.

With a depth of Business and Technology experience, AtripleA offers a team of professional IT Consultants who have been in the recruitment industry for the past 13 years.

Our team aspires to provide responsive and value-added recruitment solutions to confidently meet the diverse talent needs of our clients. We strive to develop long-term relationships with our clients, investing time in getting to understand the company culture, the products and services, by working in partnership with our clients. In this way, AtripleA can offer clients a confident selection of talent, always striving to give our clients the VERY best candidates in the industry.

We are particularly known for our undeniable strength in the Engineering and Construction Sector!

We are not an average recruiter we boast a list of highly credible clients whose trust we have earned. We believe this speaks for itself as to the quality results we deliver!
This post has expired! It was posted more than 120 days ago.

Supervisor: Quality Assurance - Outbound Sales Call Centre
Posted date [2017-Dec-08] (ID: 65148)

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.


Position Description:

·         Implement and monitor the QA process (Internal call centres QA)

·         Conduct call assessments

·         Reporting

·         Trend Reviews

·         Coach staff for QA/Performance improvement

·         Staff training



·         Matric

·         Qualification in Call Centre Management

·         RE 5

·         RE 1

·         Recognised qualification recognised by FSB

·         3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

·         Experience in Category 1 (A,B,C)

·         DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB

Job Title Supervisor: Quality Assurance - Outbound Sales Call Centre
Post Details
Posted By ATripleA Recuitment and Temps
Job Function Supervisor: Quality Assurance - Outbound Sales Call Centre
Start Date
Location Pretoria
Phone No
Email carmen(at)
Deadline 2018-Jan-29
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Insurance

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