Posted date [2018-Apr-17] (ID: 67617)
Note CTC is Cost to Company and includesthe Company’s contributions to medical aid, Vitality, retirement annuity, UIF and Skills Levy
The purpose of this role to ensure a positive interaction with our policy holders and agents on policy administration, proper and accurate updating of policy data onto the underwriting system so as to ensure a quality service is provided to Customers within the agreed time standard.
Minimum of 2 year’s work experience preferably in a policy servicing or administration environment.
Strong written and verbal communication.
Computer literacy at intermediate or high level with focus on:
XLS, ability to do complex calculations and functionality.
No Criminal Record.
No Adverse Credit Record.
No adverse record with the FSB.
Translation of Skill Sets to operational implementation
Is understood by clients and colleagues.
Communicate with tact and diplomacy.
Is perceived as self-assured and credible.
Drive and Commitment to Results
Meets and where possible exceeds clients’ needs and expectations.
Is viewed as personally committed to achieving results.
Is proactive and works on own initiative.
Demonstrates independence of thought and action.
Resilience and Coping with Pressure
Can tolerate working under pressure.
Has a sense of perspective and humor.
Is able to recover from setbacks and disappointments.
Seeks feedback and learns from mistakes.
Is able to switch off from work.
Analytical and Proactive Thinking
Analyses complex data and extract essentials.
Offers views and opinions.
Identifies the crux of a problem and the priorities.
Is logical and coherent in thought processes.
Challenges assumptions and probes detail.
Has a breadth of view and medium to long-term thinking
Key Tasks and Responsibilities
Maintenance of the processes systems and controls.
Assisting Policy Holders with complaints and queries.
Assist with Audits and reports.
Request of system queries.
Assisting Policy Holders with refunds.
Assisting Policy Holders with cancellations.
Assisting Policy Holders with Debit order reinstatement.
Loading and Bulk Loading of policy applications