German Speaking IT Service Desk
Posted date [2018-May-02] (ID: 67831)

German  Speaking IT Service Desk

Woodmead - MUST HAVE GERMAN AS A LANGUAGE

R12000 to R18000 depending on experience skills and language

Main Responsibilities:

1st and 2nd line IT and Technical support

Logging and tracking of incidents and requests

Logging and communicating all incidents to customers and IT

Remote support

Troubleshooting skills - office desktop and applications

Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)

Assist with Printer issues

Ability to provide first time resolution by using available tools

Identification and escalation of re-occurring problems and incidents

Follow up on priority calls

Skills/Experience Required

2-3 years previous experience in IT

Any previous IT Service Desk experience

Excellent telephone etiquette

Excellent general communication skills

Basic ITIL or Service Management understanding

Advanced desktop support knowledge and strong technical abilities

Strong network related background

Knowledge of Service Desk activities an advantage

Cosima, HP Service Manager, Service Now or Remedy Service Desk suite knowledge an advantage

Minimum Qualifications

MCITP or MCP

A+

N+

ITIL V3 Foundation would be an advantage

Studying towards CCNA/CCNP would be an advantage

Candidate Should speak? write either French, Spanish, German, Italian, Czech, Polish and / or Dutch

The successful candidate must be:

Team player

Strong communication skills

Attention to detail and accuracy

Initiative

People skills

High levels of professionalism

Punctuality


Job Title German Speaking IT Service Desk
Post Details
Posted By Jobworx Staffing Solutions
Job Function it desk support
Start Date asap
Salary R12000 to R18000
Location Woodmead
Phone No +27828921011
Website
Email janeen(at)jobworxstaff.co.za
    
    
Deadline 2018-May-22
    
    
    
    
    
    
    
    
Category
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

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