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Desktop Support Technician
Posted date [2018-May-03] (ID: 67843)

Desktop Support Technician

Cape Town R16000 to R18000

 Log incidents and follow through to resolution

 Manage incoming calls according to SLA specifications and escalation procedure

 Implement and Maintain Hardware and Software Standards

 Troubleshooting and resolving Hardware or Software issues

 Implement Corrective Measures that is within IT Operators scope of work

 Deployment and redeployment of new or existing equipment

 Conduct daily IT operations

 Ensure system availability and backups through diligent and timeous maintenance

 Work as part of a team or individually to deliver high quality standards consistently and accurately.

 Maintain Hardware and Software on Company Assets be it onsite or remotely

 Assist in pro-active measures to maintain a stable environment

 Facilitate with all cablings requirements and vendor management

 Facilitate the install of new switches, trace network points. Use vendor if required

 

Skills/Experience Required

 Minimum 2 years previous experience as an Desktop Technician

 

 Excellent telephone etiquette

 Excellent general communication skills

 Basic ITIL or Service Management understanding

 General desktop support knowledge and strong technical abilities

 

Required Qualifications

 IT Diploma / Degree

 A+

 N+

 MCSE

 ITIL V3 Foundation would be an advantage

 

The successful candidate must be:

 Team player

 Strong communication skills

 Attention to detail and accuracy

 Initiative

 People skills

 High levels of professionalism

 Punctuality

 Quick learner

janeen(at)jobworxstaff.co.za


Job Title Desktop Support Technician
Post Details
Posted By Jobworx Staffing Solutions
Job Function IT Desk support
Start Date asap
Salary R16000 toR18000
Location Cape Town
Phone No +27828921011
Website
Email janeen(at)jobworxstaff.co.za
    
    
Deadline 2018-May-20
    
    
    
    
    
    
    
    
Category
Region Location -> Western Cape
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

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