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Desktop Support Technician
Posted date [2018-May-03] (ID: 67843)

Desktop Support Technician

Cape Town R16000 to R18000

 Log incidents and follow through to resolution

 Manage incoming calls according to SLA specifications and escalation procedure

 Implement and Maintain Hardware and Software Standards

 Troubleshooting and resolving Hardware or Software issues

 Implement Corrective Measures that is within IT Operators scope of work

 Deployment and redeployment of new or existing equipment

 Conduct daily IT operations

 Ensure system availability and backups through diligent and timeous maintenance

 Work as part of a team or individually to deliver high quality standards consistently and accurately.

 Maintain Hardware and Software on Company Assets be it onsite or remotely

 Assist in pro-active measures to maintain a stable environment

 Facilitate with all cablings requirements and vendor management

 Facilitate the install of new switches, trace network points. Use vendor if required


Skills/Experience Required

 Minimum 2 years previous experience as an Desktop Technician


 Excellent telephone etiquette

 Excellent general communication skills

 Basic ITIL or Service Management understanding

 General desktop support knowledge and strong technical abilities


Required Qualifications

 IT Diploma / Degree

 A+

 N+


 ITIL V3 Foundation would be an advantage


The successful candidate must be:

 Team player

 Strong communication skills

 Attention to detail and accuracy

 Initiative

 People skills

 High levels of professionalism

 Punctuality

 Quick learner


Job Title Desktop Support Technician
Post Details
Posted By Jobworx Staffing Solutions
Job Function IT Desk support
Start Date asap
Salary R16000 toR18000
Location Cape Town
Phone No +27828921011
Email janeen(at)
Deadline 2018-May-20
Region Location -> Western Cape
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

Recruitment Agencies Johannesburg