Kontak Recruitment is a dynamic recruitment agency based in Johannesburg. Kontak Recruitment offers a recruitment service assisting with placement of personnel on all career levels.
Kontak Recruitment values personal contact with employers, clients and job seekers as one of the most important aspects of recruitment and selection.
Kontak Recruitment manages the Job specification writing, advertising of listing and response handling including pre-screening and interviewing. References and background checks are completed on every candidate. Kontak Recruitment provides after placement service with a 3 month guarantee period.
Kontak Recruitment assists job seekers in finding their sought after position through our current job listings. We deliver a professional CV writing service to job seekers to ensure that theirs CV's are current, modern and fresh therefore being attractive to potential employers.
Whether you are looking for staff or looking for job opportunities, Kontak Recruitment has the solution for you. Contact us to find out how we can assist you with your recruitment needs.
Kontak Recruitment endeavours to take all reasonable measures to ensure that the job seekers referred meet the client requirements.
Kontak Recruitment works on a contingency basis which means fees are only payable if a placement is made with a 3 month guarantee period.
Kontak Recruitment provides quality recruitment.
Through our stability and integrity, we have carved out a substantial market in the industry. We are a customised outsourced service company, designed to provide a set of flexible, cost effective hiring solutions to clients of every size and industry. At Kontak we are committed to establish and maintain a positive difference to your staffing needs.
Our consultants boast with a total of 30 years experience within the industry. We understand that companies today require more than just skilled candidates, they reach for employees who are productive, exhibit positive attitude and have the ability to become part of their team.
We aim at building long term relationships that are mutually beneficial to all parties. We encourage an employment environment that provides equal opportunities for all. All Job listings and applications remain confidential protecting the rights and interests of all parties involved....

Mikrotik Support Engineer EKE212
Posted date [2018-May-22] (ID: 68171)

Mikrotik 3rd Tier Support Technician (EKE212)

Rivonia, Jhb

R15000 – R25000 per month

 

Seeking candidates with strong knowledge of Mikrotik products and installations and support

 

Grade 12

Relevant Qualification

Good understanding of systems environment

Practical experience of software and hardware (VoIP Phones, Pbx systems)

Ability to adapt easily and be flexible

Excellent planning and organizing skills

A+, N+, MTCNA, CCNA (Advantageous)

Linux experience is essential

Asterisk experience is essential

Strong Networking experience (Switches, VLANS, routing etc…)

Installation of ADSL/Diginet/ Mikrotik Fibre Routers and Wireless Access Points

Excellent communication skills, both verbal and written

 

 

Provide client support and technical issue resolution via email, phone, web

Build rapport and elicit problem details from non-technical or technical customers

Provide timely, efficient and pleasant follow up to user questions or issues

Build deep knowledge of products

Document all incidents in incident tracking system

Manage incidents to closure

Interact effectively with customers, internal infrastructure and systems staff

Escalate issues as needed both internal and external

Rotate On-Call duty with other staff members

Deploy software for test and production uses.

Assist in testing new software functionality prior to release

Assist in generating training materials and customer facing documentation.

Constantly maintain documentation and SOP of Internal procedures

Become the mentor and escalation point for Tier 1 and Tier 2 Support

Provide high level support on escalated issues in timely fashion

Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product

Work with our Development team to develop, design and propose solutions to meet technological needs for customers and staff

Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate

Perform special projects as required

Constantly train and upskill Onsite Technicians, 1st tier and 2nd tier Support

Respond to client outages and emergency situations

24/7shift rotation and on-call support

Provide first and second level support for problem determination, new installations, upgrades of hardware and software for all support issues

Experience in supporting telephony/call centre environments (Voice & Data)

 

Please email cv to recruitment(at)kontak.co.zaand quote EKE212 in the subject line

 


Job Title Mikrotik Support Engineer EKE212
Post Details
Posted By Kontak Recruitment
Job Function Mikrotik Support Engineer
Start Date asap
Salary R25000 per month
Location Rivonia
Phone No 0114313542
Website http://www.kontak.co.za
Email recruitment(at)kontak.co.za
    
    
Deadline 2018-May-30
    
    
    
    
    
    
    
    
Category
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

JOBS RSA
Recruitment Agencies Johannesburg