Reservationist
Posted date [2018-Jun-22] (ID: 68582)

Looking for a Reservationist for Tour Company to be responsible for the day to day management of the online booking tool, and to ensure a seamless booking process for both clients and suppliers. The role will be required to work closely with the App Manager to further develop and improve the tool. Further to this, the role will provide daily support to Sales Consultants pertaining to daily reservations and on all products provided.

QUALIFICATIONS & EXPERIENCE:

Grade 12 certificate

Computer literate:

  • Advanced use of Microsoft Office (Outlook, Word, Excel)
  • Extensive use of online booking systems and CRM tools

3+ years prior experience in a Customer Service role (ideally in tourism)

Excellent English written and verbal communication skills

Accurate and precise, with strong attention to detail

Good work ethic and a positive, confident, pro-active approach to work

A calm, diplomatic and mature attitude is essential

Destination knowledge of Botswana, Zimbabwe & Zambia an added advantage

Experience working in Tour Plan preferable. (Reservation System software)

 

OTHER SKILLS & ATTRIBUTES:

Ability to adapt to and work across multiple cultures

Strong communication skills via phone, email and Skype

Highly customer/client focused and complaint handling ability

Ability to cross sell

Self-driven and able to work flexibly to meet deadlines and turn-around times

Ability to work independently and in a team

Ability to work under pressure and juggle multiple tasks

 

OTHER REQUIREMENTS:

Working effectively with other departments in the business, understanding the inter-departmental flows and dependency

24-hour standby

Valid passport and flexibility to travel

Friendly, flexible and a sense of humour!

 

WORKING SCHEDULE:

Monday to Saturday 08:00 to 17:00, including public holidays

Standby after-hours


Job Title Reservationist
Post Details
Posted By Executive Placings
Job Function
Start Date
Salary
Location Johannesburg North
Phone No
Website
Email info(at)executiveplacings.com
    
    
Deadline
    
    
    
    
    
    
    
    
Category
Region Location -> Johannesburg
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Travel and tourism

JOBS RSA
Recruitment Agencies Johannesburg