o2 Placements
O2 Placements is a Human Capital Services company owned and managed by professionals who bring a wealth of diverse capabilities and expertise gained from years of working in the human resources management and consulting fields. We enjoy SMME (Small Medium Macro Enterprise Status).
This post has expired! It was posted more than 120 days ago.

Snr Manager: IT Service Management
Posted date [2018-Nov-21] (ID: 70618)


  • Manage production emergency changes, maintenance releases or the upgrade of third party software that is used by the applications
  • Manage Cost reduction initiatives without compromising service delivery quality
  • Manage customer relationships
  • Manage internal Ad Hoc projects
  • Manage IT Metric targets and SLA
  • Ensure levels of IT service delivery are achieved for existing/new services in accordance with the agreed targets
  • Implement and manage an IT Service Level Management function
  • Ensure goals of IT Service Continuity Management process are achieved by providing support to the overall Business Continuity Management process, ensuring that the required IT technical and service facilities (including computer systems, networks, applications, data repositories, telecommunications, environment, technical support and Service Desk) can be resumed within required and agreed business time scales
  • Interpret business plan and compile implementation strategy
  • Implement operational plan and deliverables
  • Drive implementation of solutions and organisational renewal
  • Establish an enabling work environment and culture for optimum staff performance
  • Responsible for staff development
  • Ensure Interpretation and implementation of the climate intervention strategy
  • Responsible for implementation of change initiatives
  • Ensure sound financial management; budget compilation and monitoring expenditure/ income
  • Establish and maintain relationships with relevant stakeholders


Required Certification/Professional Registration

ITIL v3 (or higher) on Management level will be an advantage.


Relevant degree (NQF level 7)/ diploma (NQF level 6). Post graduate qualification (NQF level 8)/ Senior Management programme will be an advantage.


5 Years relevant operational and management experience in business and IT Service Management and at least 3 years managerial experience.


Good written & verbal communication skills; High level of Computer literacy (essential) ;

Prepared to travel

Valid driver's licence

Formal management development certificate from tertiary institution

Good knowledge of Telco Business structures, policies & processes


Job Title Snr Manager: IT Service Management
Post Details
Posted By o2 Placements
Job Function IT Service Delivery
Start Date 01/12/18
Salary R700k pa
Location Pretoria
Phone No 74 627 4157
Email oriel(at)o2group.co.za
Deadline 2026-Nov-18
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Information Technology

Recruitment Agencies Johannesburg