Customer Services Representative
Posted date [2021-Nov-15] (ID: 77304)

We are looking for a Customer Services Representative for a remote role in South Africa.

 

Requirements:

 

3 – 4 years experience as a Customer Services Representative

 

Qualifications:

• Superb communication skills, written and verbal, are obligatory.

• Must have excellent email demeanor, exuding confidence with a clear, inviting and professional tone.

• Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browsers.

• Excellent time management skills. Must be able to prioritize tasks efficiently without direction.

• Detail and customer service oriented.

• The ideal candidate will thrive in a fast-paced, high-energy environment, and can cope with the industry’s ever-changing pace.

• 2-3 years experience working in a customer service (or similar) role and environment.

 

Responsibilities:

• Answers customer calls and online chats

• Delivers exceptional customer service to build customer satisfaction & loyalty

• Provides timely and accurate information to incoming customer order status and product knowledge requests.

• Processes customer orders/changes/returns according to established department policies and procedures.

• Works closely with the accounting department to resolve disputed credit items.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the product and sales teams to meet and exceed customer’s service expectations.

• Utilizes all resources and tools to troubleshoot and diagnose customer issues

• Identifies and escalate priority issues

• Follows up customer calls where necessary

• Documents all call information according to standard operating procedures

• Maintain a dynamic knowledge of all company procedures and policies.

 

This is a remote working opportunity from Sunday -Thursday or Monday – Friday from 4pm – 12am SA time

 

Should you not receive a response within 7 days please consider your application unsuccessful.


Job Title Customer Services Representative
Post Details
Posted By Remote Recruitment
Job Function
Start Date
Salary
Location Johannesburg
Phone No
Website
Email nicky(at)remoterecruitment.co.za
    
    
Deadline
    
    
    
    
    
    
    
    
Category
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Office Support

JOBS RSA
Recruitment Agencies Johannesburg