Customer Services Representative
Posted date [2021-Nov-15] (ID: 77304)

We are looking for a Customer Services Representative for a remote role in South Africa.




3 – 4 years experience as a Customer Services Representative



• Superb communication skills, written and verbal, are obligatory.

• Must have excellent email demeanor, exuding confidence with a clear, inviting and professional tone.

• Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browsers.

• Excellent time management skills. Must be able to prioritize tasks efficiently without direction.

• Detail and customer service oriented.

• The ideal candidate will thrive in a fast-paced, high-energy environment, and can cope with the industry’s ever-changing pace.

• 2-3 years experience working in a customer service (or similar) role and environment.



• Answers customer calls and online chats

• Delivers exceptional customer service to build customer satisfaction & loyalty

• Provides timely and accurate information to incoming customer order status and product knowledge requests.

• Processes customer orders/changes/returns according to established department policies and procedures.

• Works closely with the accounting department to resolve disputed credit items.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the product and sales teams to meet and exceed customer’s service expectations.

• Utilizes all resources and tools to troubleshoot and diagnose customer issues

• Identifies and escalate priority issues

• Follows up customer calls where necessary

• Documents all call information according to standard operating procedures

• Maintain a dynamic knowledge of all company procedures and policies.


This is a remote working opportunity from Sunday -Thursday or Monday – Friday from 4pm – 12am SA time


Should you not receive a response within 7 days please consider your application unsuccessful.

Job Title Customer Services Representative
Post Details
Posted By Remote Recruitment
Job Function
Start Date
Location Johannesburg
Phone No
Email nicky(at)
Region Location -> Gauteng
Job Type Job Type -> Full-time Jobs
Classification Job Classification -> Office Support

Recruitment Agencies Johannesburg